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Terms & Conditions


Order Delivery Orders placed between March 1st and May 31st - August delivery guaranteed. In the case of a back order of a certain item, the customer will be notified.
Orders placed between June 1st and June 30 - are prepared but are not guaranteed to be complete in August. These orders will be complete no later than Oct. 31. In the case of a back order, the customer will be notified.
Orders placed in July, August or September - are prepared by priority and, in the case of a back order, it will be complete no later than Oct. 31st. Customers will be notified once their order is complete.
Orders placed from October through March 1st - are prepared immediately and, in the case of a back order, the customer is notified once it is complete.
Deposit A deposit of 50% is required to process each sales order. For home delivery by Canada Post or for school delivery, the order must be paid in full.
Payment Placing orders at the school - payment in cash, by cheque or Interac
Placing orders at the store - payment in cash, by cheque, Visa, MasterCard or Interac
Placing orders by mail - include cheque or Visa or MasterCard authorization
Placing orders by fax - fax authorization to debit Visa or MasterCard
Delivery to the school - prepaid orders only
Pickup at the store - payment in cash, by Visa, MasterCard or Interac
LATE ORDERS: 10% price increase on all orders
placed after the school's deadline.

Exchanges & Returns Exchanges and returns are accepted within 180 days of purchase, prior to wash and wear. A receipt is required for any refund. Without a receipt the merchandise is only exchangeable. Items that have been washed, worn, dry cleaned or altered can be neither exchanged nor refunded. There is a $3.00 charge for items being returned without a size ticket or with a name written on the LOFT label. Items that are missing LOFT labels are final sale items and can be neither exchanged nor refunded. Merchandise should be returned in the exact condition as when purchased. Tights, socks, school bags and accessories are neither exchangeable nor refundable.
LOFT stands behind its products and will gladly exchange any garment with a manufacturers' defect within 180 days of purchase.
Refund: A full refund of deposit applies on all orders cancelled prior to July 31st. Your sales order copy is required at the store.
IMPORTANT: After July 31st, there is a 10% restocking fee on cancellation of orders, calculated on the full amount of the invoice before taxes. The customer has the right to cancel part of the order or make changes to the order without incurring any service charges.

Cancellation All complete orders must be picked up by Nov. 30. After contacting the parents by telephone, Loft Uniforms will cancel these orders and the deposit will not be refundable.
Returned cheques Returned cheques incur an administrative service charge of $30.00.
Washing Instructions Most of our garments are machine washable, dryer safe and require minimal ironing. Please read the inside label instructions carefully as this will maintain your garments longer. Do not iron on printed logo.
Sizing It is the customer's responsibility to verify sizing. Therefore we strongly recommend that all items, once received, are verified for correct sizing prior to wash and wear.

These terms and conditions apply to all sales unless otherwise stipulated in the agreement with each school.

 

CONTACT US


Loft Uniforms
6744 rue Hutchison
Montréal, Québec, H3N 1Y4

Map
T: (514) 270-6044
F: (514) 270-6616
1-888-833-6044

customer.service@loftuniforms.com
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