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Frequently Asked Questions

General Inquiries

1: What are your store hours?

Please refer to our Store Hours for full opening hours.

2: What will happen if I am late for my appointment?

Present yourself as soon as possible and we will give you a number. When your number is called a representative will help you to place your order.

3: How many uniforms should I purchase?

We suggest at least 2 bottoms, 3 tops (polo/turtleneck), 1 sweater and 1 gym ensemble.

4: I know which items I need to buy for my child. What are my options if I don’t want to physically come to the showroom?

Orders can be placed either on-line, e-mail, mail or by fax.

5: Is it possible to place my order by telephone?

Orders may not be placed by telephone. However, you have 4 choices on how to proceed on placing your order. Orders can be placed either by on-line, e-mail, mail or by fax.

6: How do I best care for my uniform items?

Each item has a care label sewn into it. Please read the instructions carefully as this will help prolong the life of the garments.

7: What happens if my child grows or loses weight over the summer?

Please have your child try on the clothing when you receive your order. If you need to make any exchanges, you may come to the store, within 180 days, and we will gladly exchange the merchandise.

8: What if my child is physically challenged or has special needs?

Please contact our Customer Service Department to discuss any special needs.

9: Why is there a deadline for ordering?

Receiving your order by the deadline allows us enough time to cut, sew, embroider or print the clothing and prepare our inventory with the required amounts per size, which in turn enables us to customize it per school.

10: How do I get a pricelist?

Pricelists are distributed to the students by the school. The school office will keep copies of the order form during the year. You may also contact us and we will mail, fax or e-mail you a copy.

11: How do I know if you have received my order?

For orders placed on-line, you will receive a confirmation number. If your order is placed by e-mail, fax or mail, we will e-mail you a confirmation number and a copy of your sales order.

12: Can I modify my order?

An order may be modified as long as the preparation process has not begun. Please contact our customer service department for any modifications. You will soon be able to verify the status of your order on-line at any time.

13: If I requested to have my order shipped, how and where do you ship it?

Our orders are shipped by Canada Post to your home. If no one is home, the postman will leave a notification card advising you of the nearest postal outlet where you may pick up your order at your own convenience.

14: How do I know if my order is ready?

On Time Orders:
(March 1 – May31)
Please refer to the pre-scheduled delivery arrangement printed on your sales order copy. On-time orders are guaranteed complete for the month of August.
 
Late Orders:
(June 1 – June 30)
Are prepared but are not guaranteed to be complete in August. These orders will be complete no later than Oct. 31. In the case of a back order, the customer will be notified.
 
Last Minute Orders:
(July 1 – Sept. 30)
Are prepared by priority and, in the case of a back order, it will be complete no later than Oct. 31st. Customers will be notified once their order is complete.
 
Repeat Orders:
(Oct. 1 – Feb. 28)
Are prepared immediately and, in the case of a back order, the customer is notified once it is complete.
 

15: Can I order more clothes later in the school year?

Yes, you may place additional orders anytime during the year. This can be done on-line, by e-mail, fax, mail or by coming to the store. Please refer to store hours.

16: What is your return/exchange policy?

Items in their original condition may be returned or exchanged within 180 days with original receipt. Some exceptions may apply. Custom-made, clearance/final sale items, and hosiery cannot be returned nor exchanged.

17: What methods of payment do you accept?

Order Location Cash Visa/Mastercard Interac Cheque
Placement Store
Placement Mail
Placement Email/Fax
Placement Online
Pick-up Store
Pick-up School Pre-paid orders only.
Home Canada Post Pre-paid orders only (plus delivery charge)

18: Do I have to pay shipping charges if I return or exchange an item?

All refunds or exchanges must be processed at our store.

19: If I have questions, who do I call?

You may e-mail at info@loftuniforms.com or call our Customer Service Department at 514-270-6044 and one of our representatives will be more than happy to assist you. For long distance customers we have a toll free # 1-888-833-6044.

 

CONTACT US


Loft Uniforms
6744 rue Hutchison
Montréal, Québec, H3N 1Y4

Map
T: (514) 270-6044
F: (514) 270-6616
1-888-833-6044

customer.service@loftuniforms.com
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